Privacy Notice

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Novo Dış Ticaret Limited Şirketi (“Novo Camping”), acting as the data controller, takes all necessary technical and administrative measures at the highest level to ensure that your personal data is processed in compliance with the law and to protect your privacy.

This Privacy Notice aims to inform you, in the most transparent manner, about the methods of collection of your personal data, the purposes of processing, the categories of recipients to whom the data may be transferred, the legal grounds for processing, and your rights under Article 10 of the Law No. 6698 on the Protection of Personal Data (“Law”), when you visit the website novocamping.com (“Website”), use the mobile application of the same brand, become a member, make purchases via the Website/mobile application, send products/gifts on behalf of third parties, or participate in campaigns, contests, sweepstakes, and other events organized by Novo Camping.

 

1. Personal Data Processed

Identity Information: Name, Surname, Date of Birth, Gender, Nationality, Turkish ID Number, Signature

Contact Information: Email Address, Phone Number, Address

Transaction Security: Password, login/logout records

Location Data: Location information obtained automatically through browser settings (if permitted) or manually provided

Customer Transaction Data: Purchase history, message type, subject, title, contact phone, order number, product name, message content, alteration, exchange, return data

Marketing Data: Cookie records, campaign data, favorites, preferences, behaviors, search activity, segments, advertising identifiers, communication preferences, survey responses, demographic data, customer requests/complaints, location

 

2. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

Name, Surname:

• Conducting marketing analysis (subject to your explicit consent)

• Managing advertising/campaign/promotion processes (subject to your consent)

• Managing product/service marketing processes (subject to your consent)

• Managing after-sales support processes

• Managing sales processes

• Customer relationship management

• Financial and accounting processes

• Handling requests and complaints

• Managing contractual processes

 

Date of Birth, Gender, Nationality:

• Marketing analysis (subject to consent)

• Advertising/campaign processes (subject to consent)

• Product/service marketing (subject to consent)

• Contractual processes

• Compliance with legal obligations

 

Turkish ID Number:

• Sales processes

• After-sales services

• Legal compliance

 

Email Address:

• Marketing activities (subject to consent)

• Campaign and promotional processes (subject to consent)

• Product/service marketing (subject to consent)

• Contract execution

• Customer support (via contact forms)

• Complaint handling

• Financial processes

 

Phone Number:

• Marketing activities (subject to consent)

• Campaign and promotional processes

• Sales and after-sales processes

• Customer relationship management

• Complaint handling

 

Address:

• Sales processes

• After-sales services

• Marketing activities

• Financial processes

 

Password & Login Records:

• Contract execution

• System security

 

Marketing & Cookie Data:

• Advertising/campaign processes

• Marketing analysis (subject to consent)

• Product/service marketing

 

Customer Transaction Data:

• After-sales support

• Customer relationship management

• Complaint handling

 

Location Data:

• Processed based on explicit consent

 

Signature & Business Information:

• Sales processes

• Legal compliance

• Contract management

• Marketing and customer management

 

3. Method and Legal Basis of Data Collection

Your personal data is collected automatically through the Website, mobile applications, shopping transactions, contact forms, and call center communications.

Processing is based on:

• Your explicit consent

• Necessity for contract performance

• Legal obligations

• Legitimate interests of the data controller

• Establishment, exercise, or protection of a right

 

4. Transfer of Personal Data

Your personal data (such as Name, Email, Phone, ID Number, etc.) may be transferred:

• To domestic service providers (legal, financial, e-invoice, logistics, etc.)

• To international service providers (servers, databases, technical infrastructure)

for purposes such as:

• Marketing and campaigns

• Customer support

• Sales and after-sales services

• Legal compliance

Transfers are made in accordance with Articles 8 and 9 of the Law and based on your consent where required.

 

5. Rights of the Data Subject (Article 11 of the Law)

You have the right to:

• Learn whether your data is processed

• Request information

• Learn the purpose of processing

• Know third parties to whom data is transferred

• Request correction of incomplete/incorrect data

• Request deletion/destruction of data

• Object to automated decisions

• Request compensation for damages

Requests will be processed within 30 days.

 

Application Method

You may submit your requests in writing to:

Novo Foreign Trade Limited Company
Address: Yukarı Mah. Serhat Sok. Huzur Apt. No:8/4 Kartal / Istanbul

or via registered email: novodistic@hs01.kep.tr

Novo Camping reserves the right to verify your identity before responding.

 

Commercial Electronic Communications

Users who have given consent to receive commercial electronic communications may withdraw their consent at any time without providing any reason.

Upon such request, communications will be stopped within the legally required timeframe.

 

Conclusion

By using our services, you acknowledge that you have been informed in accordance with this Privacy Notice.